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Last Modified: 30 Jun 2023

Terms & Condition

Welcome to Moonrise Acupuncture Medical Center.
We value your trust and want to ensure that you have a pleasant experience using our website and services. Please take a moment to read through our Terms and Conditions ("Terms") below. By accessing and using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with any part of these Terms, we kindly ask you to refrain from using our website and services.


Moonrise Acupuncture Medical Center SDN BHD ("Moonrise," "we," "us," or "our") owns and operates the website (the "Website"). These Terms apply to your use of the Website. We reserve the right to modify or withdraw the content on our Website at any time without notice. While we strive to provide uninterrupted access to our Website, we will not be held liable for any unavailability or restrictions of access. By continuing to visit and use our Website, you agree to be bound by any amended Terms, and we encourage you to regularly review these Terms.


In these Terms:

●      "Loss" refers to any loss of profits, savings, revenue, data, or any other claim, damage, loss, liability, or cost, including legal costs on a solicitor and own client basis.

●     "Personal Information" means information about an identifiable, living person.

●     "Privacy Policy" refers to our Privacy Policy available on our Website at

●     "Terms" means these terms and conditions titled 'Website Terms of Use.'

●     "We," "us," or "our" refers to Moonrise Acupuncture Medical Center.

●     "Website" means

●      "You" refers to the user or, if applicable, the person on whose behalf you are acting.


By accessing and using our Website, you affirm that you are either more than 18 years of age, an emancipated minor, or possess legal parental or guardian consent. You further affirm that you are fully able and competent to enter into and comply with these Terms.


In order to provide our services, we may collect Personal Information about you, as outlined in our Privacy Policy. We may disclose this information to third parties who assist us in delivering our services or as required by law. Failure to provide this information may result in the inability to access certain services. By providing your Personal Information, you consent to its collection, use, storage, and disclosure as described in the Privacy Policy and these Terms.


We offer various services as described on our Website. The prices for our services are subject to change at any time without notice and are listed in MYR (Malaysian Ringgit).


We accept payment through Cash, DuitNow/E-Wallet, or Credit Cards (VISA and MASTER Card only) for our services.


7.1. Booking Confirmation

We strive to provide a seamless booking experience for our patients. Once you have requested an appointment through our designated communication channels, such as WhatsApp or FB Messenger, we will promptly confirm your booking slot.

*Note: We would like to extend a friendly suggestion to arrive at the center 5 minutes before your consultation, allowing you to settle in and get comfortable. In the rare event of a 30-minute delay of arrival and if the next scheduled patient has already arrived for their appointment, we genuinely appreciate your understanding and kindly request your patience. Rest assured, we will make every effort to attend to you promptly once the ongoing appointment concludes. Our aim is to uphold fairness and ensure that everyone receives the attention they deserve. We truly appreciate your cooperation, and we will do our utmost to accommodate you.

7.2. Cancellation or Rescheduling

We understand that circumstances may arise that require you to cancel or reschedule your appointment. We kindly ask that you take responsibility for informing us promptly in such cases. To cancel or reschedule, simply contact our center via phone call or by replying to our confirmation message.

7.3. Cancellation Policy

We greatly appreciate your consideration in notifying us of any cancellation in a timely manner. For cancellations made within a reasonable timeframe on your part, will allows us to accommodate other patients who may be in need of our services.

7.4. Centre’s Cancellation

At Moonrise Acupuncture Medical Center, we prioritize your well-being. In the unlikely event that we need to cancel a service due to unforeseen circumstances or emergencies, we will make every effort to notify you immediately. We understand the importance of your appointment, and we will work with you to reschedule at a mutually convenient time based on both your availability and the center's availability.

7.5. Service Rescheduling

If you find it necessary to reschedule your appointment, we understand. We will do our best to accommodate your needs and find alternative date and time that aligns with both your schedule and our center's availability. Your well-being is important to us, and we want to ensure you receive the care you require.

We genuinely appreciate your understanding and cooperation in adhering to our booking and cancellation policy. If you have any further questions or require assistance, please do not hesitate to reach out to us. Your satisfaction is our priority, and we are here to assist you.


The Website and its content contain intellectual property owned by Moonrise, including trademarks, copyrights, proprietary information, and other intellectual property. Without our prior written consent, you may not modify, publish, transmit, distribute, display, reproduce, create derivative works from, or exploit our intellectual property in any format.


To the extent permitted by law, Moonrise and its licensors disclaim any liability or responsibility for any Loss incurred by you or any other person. We make no representation or warranty regarding the Website's suitability or availability for use in all countries or its compliance with the laws of all countries. Itis your responsibility to ensure that your access and use of the Website comply with applicable local laws.

The educational and informational resources provided on our Website, including blog articles, tools, and other resources, are not a substitute for professional or specialist advice. We do not guarantee the outcome of following any recommendations provided, and any statements regarding potential outcomes are expressions of opinion only. Your use of our Website and resources is at your own risk.

Weare not liable for any interference with or damage to your computer systems resulting from the use of our Website or linked websites. You must take necessary precautions to ensure the safety of your computer systems. We are not responsible for the content on linked websites and have no control over or rights in those linked websites unless expressly stated otherwise.


To the maximum extent permitted by law:

●      Your access and use of the Website are at your own risk.

●      We are not liable or responsible for any Loss incurred by you or any other person under or in connection with these Terms, the Website, or your access and use of the Website. This exclusion applies whether our liability arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.


You must not engage in any act that we deem inappropriate, unlawful, or prohibited by the applicable laws governing our Website. Prohibited acts include, but are not limited to:

●      Breaching the privacy or legal rights of any other person.

●     Defaming any person or entity.

●      Uploading any viruses, malware, or other malicious software that may harm our systems or third-party systems.


In the event of a breach of these Terms or any other appropriate circumstances, we may immediately suspend or terminate your access to the Website without prior notice. On suspension or termination, you must cease using the Website and refrain from attempting further access.


●      We may contact you via email or by posting notices on the Website.

●     These Terms and any disputes relating to them or the Website are governed by the laws of Malaysia, and both parties submit to the non-exclusive jurisdiction of the courts in Malaysia.

●     A waiver of any right under these Terms must be inwriting.

●     If any part of these Terms is deemed illegal, unenforceable, or invalid, that part will be modified to the extent required or severed if modification is not possible.

●     Clauses 8, 9, and 10, which are intended to survive termination, will remain in force.

●      These Terms represent the entire agreement between you and Moonrise regarding the use of the Website, superseding any prior discussions or agreements not expressly set out in these Terms.


For feedback or complaints, please contact us through

Thank you for reviewing our updated Terms and Conditions.

We want to ensure that our Terms and Conditions are user-friendly and clear. If you have any further questions or require assistance, please do not hesitate to reach out to us. We value your satisfaction and are here to assist you.